Possible Identity Theft
Here was what he said when he talked to CBS Boston: “Same first name, different last name, but same birth date and social security.” They knew that they had to speak to this person. Who could it be?
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Just Her Photograph
They made sure to bring the sole photo of Flora that they had in the database. It came from the work ID that was in her case file. They drove all the way to the facility and introduced themselves to Flora.